Thursday, October 31, 2013

Exit Code: 5100 while installing CRM 2011

Hi,

While i was installing a MS CRM 2011 on a Windows Server 2008 R2 VM, the installation was hanging or taking forever after i accept the license agreement. checked the logs and this is what i found:


Since my Machine did have SQL 2012 and VS 2013 so VC++ 10 x86 & x64 were installed on my machine and that was the reason for the hanging issue while the installer is trying to install these components on my machine.

Some blogs will be saying the following and this is WRONG because it will break your SQL 2012 installation and you will not be able to open SQL Server 2012 or continue your CRM 2011 installation because you don't have a running instance of SQL server.

DO NOT DO THIS : "Un install all VC++ components from your machine and then re-run the installer, you will notice it wouldn't take a second to move from the license agreement page to the prerequisites form next."

The solution is to have an updated installer from Microsoft to fix this glitch when you have a VM with SQL 2012 pre-installed on it and it contains VC++ components installed.

KB about this issue: http://support.microsoft.com/kb/2686619/en-us

Get an updated installer from the below link:
http://www.microsoft.com/en-us/download/details.aspx?id=27822


Hope this helps.
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